Frequently asked questions

To Germany and Belgium you pay €6.99, and shipping is free from €149. Within the Netherlands €4.99, regardless of the number of items, and standard shipping is free from €99. Evening delivery is available within the Netherlands for €7.49; from €99 you pay €2.49 for it.

Orders placed and paid before 16:00 on a working day are shipped the same day. To Germany your parcel usually arrives in 2 to 3 working days; in the Netherlands and Belgium PostNL usually delivers the next day (Tue-Sat). We keep you updated by email, including track & trace.

Yes, you have a 14-day cooling-off period after receipt. Register your return via the withdrawal form and you will receive the return instructions. The item must be unopened and in its original condition; once we receive it, we refund the purchase amount within 14 days.

You can pay securely with iDEAL | Wero or credit card. Paying in advance by bank transfer is also possible: choose that option at checkout and you will see our bank details and the amount to transfer straight after placing your order. We process bank transfers manually and ship your order as soon as the amount is in our account, usually within 1 to 2 working days. So allow for a slightly longer delivery time than with iDEAL. If we don't receive your payment within 7 days, we cancel the order.

Yes. What you see on the site is in our warehouse in Goes. For many sets we only have a few; once a set is sold out, it disappears from the site or is marked as sold out. When they're gone, they're gone.

Yes, unless explicitly stated otherwise in the product description. Older sets that LEGO no longer makes are also delivered new and sealed. Please note: with older sets the box may show light storage wear; if it is more than usual, it says so on the product page.

That's annoying! Contact us within 3 days of receipt at info@speelgoes.nl, with a few photos of the damage. We'll then find a suitable solution together.

Yes, by appointment only, at our warehouse at Columbusweg 39A in Goes. Just get in touch beforehand to arrange a time.

As long as your order hasn't been shipped, we can usually still change or cancel it. Email info@speelgoes.nl as soon as possible with your order number.

PostNL will then try again or deliver the parcel to a nearby PostNL pickup point. In the track & trace you can see exactly where your parcel is. At checkout you can also choose delivery to a PostNL pickup point straight away.

Absolutely. Choose pickup point as the delivery method at checkout. After completing payment, you choose your preferred PostNL location near you on the thank-you page. You'll get a message as soon as your parcel is ready there.